Refund policy

🔁 Returns & Refunds

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below:

• How to Request a Return: Use our Contact Us page to request a return.

Please include your order number and a brief reason for the return.

• Change of Mind Returns:

You may return an item for a full refund within 14 days of delivery if you change your mind. Items must be returned in the same condition they were received, with all original packaging. If an exception is made to accept change of mind returns after 14 days, a 30% restocking deduction fee will be charged against/taken from the refund amount.

• Faulty Items: If your item arrives faulty or develops a fault within 14 days, we will provide a full refund or replacement.

Please contact us first via our 'Contact Us' page to arrange the return. 

• Return Conditions:

We cannot accept returns for items that have been damaged, modified, or misused by the customer. All returns must be safely packaged to prevent damage in transit.

• Return Postage: For change of mind returns, return postage is the buyer’s responsibility. For faulty items, we will reimburse reasonable return shipping costs.

🛡️ Important Notes

• Refunds are issued to the original payment method once the item has been received and inspected. We aim to process your refund within 3 days of the item being received back. If you wish to exchange for a different item, then we will be happy to consider this option instead of a refund.

• We recommend using a tracked service for all returns, as we cannot be held responsible for items lost in transit.

• This policy does not affect your statutory rights under the Consumer Contracts Regulations or the Consumer Rights Act.